Frequently Asked Questions

  • How long does popcorn stay fresh?

    Our gourmet popcorn stays fresh for 30 days, without the use of any preservatives. At Northern Suga, we prioritize quality and ensure that every bite of our delicious popcorn is a fresh and flavorful experience.

  • Do you have vegan or vegetarian options?

    We offer a range of savory gourmet popcorn flavors that are suitable for vegans and vegetarians, providing delicious options for everyone to enjoy.

  • I have a nut allergy. Are your gourmet treats safe to eat?

    Please note that all our gourmet treats are made in a facility that processes nuts. Some of our products do contain nuts, so individuals with allergies should take this into consideration.

  • How do I request a custom treat order?

    To place a custom order, visit www.northernsugatreats.com and click "Book an Event," or call (864) 367-7913. We'll schedule a consultation appointment to bring your vision to life!

  • How long does shipping take?

    We aim to process and ship most orders within 24-48 hours. Please note that during holidays or peak seasons, additional processing time may be required due to high demand, especially for large orders. To learn more, click here.

  • What is your refund/return policy?

    While all sales are considered final, we understand that unforeseen circumstances may occur. If an item arrives damaged or is found to be defective, we offer refunds or exchanges to ensure customer satisfaction. To learn more, click here.