At Northern Suga, we strive to provide our customers with the highest quality gourmet treats. While all sales are considered final, we understand that unforeseen circumstances may occur. Therefore, we offer a refund or exchange for items that are damaged in transit or found to be defective.

To initiate a refund, please send an email to northernsuga@gmail.com within 5 days of receiving your order. Include a clear picture of the damage, along with your order details. Our customer support team will review your claim promptly.

Once approved, we will provide you with instructions on how to return the damaged or defective product to us. Please ensure that the item is securely packaged to prevent further damage during transit. Once we receive the returned item, we will process your refund or arrange for an exchange, based on your preference.

Please note that refunds or exchanges will only be issued for items that meet our eligibility criteria. Damages caused by mishandling or improper storage after delivery are not eligible for refunds. Additionally, we are unable to accept returns for taste preferences or if the product does not meet personal expectations.

At Northern Suga, we value your satisfaction and aim to resolve any issues promptly. Thank you for choosing our gourmet treats, and we appreciate your understanding of our refund/return policy.